For Patients
MBSPro.com.au (the “Website”) is operated by MBSPRO PTY LTD (ACN 682 493 803) of 13 Bundah St, Camp Hill, QLD 4152 ("we", "us", "our"). We provide medical transcription, clinical documentation generation, Medicare billing assistance and other AI-powered automated services to health care professionals via the MBSPro application (the “Services”). This Privacy Notice outlines how we manage the personal information of patients in connection with the Website and the Services.
We treat all personal information with the utmost integrity and respect. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
All patient data is stored exclusively in Australia.
We may update this Privacy Notice from time to time. We will notify you of changes by uploading an updated version to the Website and displaying the current version for your consent each time you use the App.
What personal information do we collect?
“Personal information” means information that identifies you. We only collect information necessary to operate the App and provide the Services.
We may collect:
Your name and date of birth
Your voice
Medical information such as medical history, medications, allergies, immunisations, social/family history and risk factors
Information you enter into the pre-consultation questionnaire
Information you provide when communicating with us
How do we collect your personal information?
We may collect personal information:
Directly from you when you complete the pre-consultation questionnaire
During your consultation, when your Practitioner uses the App
Through your communications with us (e.g., calls, emails)
What happens if we cannot collect your personal information?
If you choose not to provide certain information:
We may be unable to provide the Services to your Practitioner
Your consultation may take longer
We may be unable to respond to your enquiries
How and why do we collect, store, use and disclose your personal information?
We collect, store, use and disclose your personal information to:
Provide the Services to your Practitioner
Generate clinical documentation and medical summaries
Respond to enquiries and provide updates
Improve and maintain the quality of our Services
Support system monitoring, quality control and troubleshooting
Comply with applicable Australian laws
All personal information is stored securely within Australia.
Who do we disclose your personal information to?
We may disclose your personal information only for the purposes outlined above, and only to:
Your Practitioner
Australian-based technology providers involved in hosting and operating the Services
Regulatory bodies or government authorities where legally required
We do not disclose your personal information unless:
Required by law, or
You have provided explicit consent
Where information is disclosed, we require third parties to:
Use it only for the purpose for which it was provided
Maintain security and confidentiality consistent with this Privacy Notice
Best Practice Integration and Non-Clinical Data
As an accredited software partner of Best Practice, we maintain robust data-sharing agreements.
These agreements allow us to access non-clinical data only, such as billing and appointment information, to support your doctor in selecting appropriate Medicare items and minimising your out-of-pocket costs.
We do not access or transfer any clinical notes or medical history from Best Practice outside Australia.
No identifying information from Best Practice ever leaves Australia.
Do we process information outside Australia?
No identifying personal information leaves Australia.
Priority processing occurs within Australia using secure, Australian-based infrastructure aligned with ISO 27001.
We do not sell, share or disclose personal information outside Australia.
How do we keep personal information secure?
We employ strict safeguards, including:
Hosting all data within Australia
ISO 27001–aligned infrastructure
Encryption of all data in transit and at rest
Multi-factor authentication and strict access controls
Real-time documentation display during consultations for accuracy
Automatic deletion of consultation audio, transcripts, summaries and documents within 24 hours, or earlier at your Practitioner’s request
How long do we retain your personal information?
We retain your personal information only for as long as necessary:
Medical Information: deleted immediately after the consult with clinician option to start of maximum of 7 days
After these periods, personal information is permanently deleted or destroyed.
Cookies
We may use cookies to understand how you use our Website, improve functionality, and provide tailored content. You may disable cookies at any time.
Third party links
Our Website may contain links to third-party websites. Their privacy practices may differ from ours. We are not responsible for their content.
How can you access or correct your information?
You may request access or correction at any time. If correction is not possible, we will record your statement of disagreement.
Email Address: hello@mbspro.com.au
Attention: Privacy Officer
You may also contact the OAIC at: https://www.oaic.gov.au/privacy/privacy-complaints/
